Privacy Policy
This policy explains how Liively collects, uses and protects personal information when you use our website and our ordering and delivery service.
Information we collect
We collect information you give us directly — such as your name, email address, phone number, delivery or seat location and order details — as well as technical information about how you use our website and ordering app, including device type, browser and pages visited.
How we use your information
We use your information to process and deliver your orders, take payment, provide customer support, improve our service, and, where you have agreed to it, send you information about Liively. We do not sell your personal information.
Sharing your information
We share the minimum necessary information with the venues and vendors fulfilling your order, and with the service providers who help us operate — for example payment processors and hosting providers. They may only use it to provide services to us.
Payments
Payments are handled by our payment providers. Liively does not store your full card details on our systems.
Cookies and analytics
Our website and ordering app use cookies and similar technologies to keep your session working, remember your preferences and understand how the service is used. You can control cookies through your browser settings.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No online service can be completely secure, but we take this responsibility seriously.
How long we keep it
We keep personal information only for as long as needed to provide the service, meet our legal and accounting obligations, and resolve any disputes.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing. To make a request, email us and we'll respond as quickly as we can.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.
Contact us
Questions about this policy or your information? Email sales@liive.ly.